Responsible Gambling

At Impressario we take responsible gambling seriously. We want players to enjoy online casino play in a safe, controlled way, and we provide practical tools and clear information to help manage play. If you ever feel gambling is affecting your life, we encourage you to use the controls below and reach out for support.

Player protection principles

We promote responsible play through clear account controls, proactive monitoring, and easy access to help. Our approach focuses on preventing harm, spotting risky patterns, and giving players simple options to limit activity. We handle requests for restrictions quickly and respect privacy while working to keep play within safe limits.

Activity-control tools

You can manage your activity directly from your account or by contacting support. Available controls include:

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you can add to your account. Limits can be reduced immediately and increased after a cooling-off period if allowed.

Loss and wager limits

Choose caps on losses or total wagers over a set time frame. These limits help prevent accidental overspending and are applied as soon as they are activated on your account.

Time limits and session reminders

Use session timers and regular reminders to limit how long you play. You can also set automatic log-out or forced breaks to help keep sessions within planned timeframes.

Account breaks and self-exclusion

Take a short account break or set a longer self-exclusion period if you need time away. Self-exclusion options range from short-term cooling-off to longer blocks, including permanent account closure. During self-exclusion access to promotional material will stop.

Recognizing signs of risky behaviour

Common warning signs include chasing losses, increasing time spent playing, neglecting work or family responsibilities, borrowing money to gamble, and hiding gambling activity. Noticing any of these signs is a cue to try limits, take a break, or seek support.

Practical tips for staying in control

Plan your play: set a budget and stick to it, use deposit and time limits, and avoid using gambling to cope with stress or to make money. Keep track of time and spending, and consider removing saved payment details if you want an extra barrier.

Professional help and support organisations

If gambling is causing harm, professional help is available. Consider contacting provincial problem gambling helplines, ConnexOntario if you are in Ontario, Gamblers Anonymous, or international services such as Gambling Therapy. You can also speak with our support team to set restrictions on your account or to discuss self-exclusion options. If you are in immediate crisis please contact local emergency services or a health professional.