Impressario Casino Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Impressario. We respect your privacy and are committed to handling your account data and activity in a clear and secure way. This page describes the types of information we collect, why we use it, how we protect it and the choices available to you as a user in Canada.

Types of data we collect

We collect information you provide directly and data gathered automatically when you use our online casino. This includes personal details you give at registration, account activity, payment and transaction records, and technical information from your device and browser.

Personal data

Personal data covers information that identifies you, such as your name, date of birth, email address, phone number and postal address. We also collect identification documents where required for verification (for example, a government ID or proof of address) and records of any communication you have with our support team.

Technical data

Technical data includes IP address, device identifiers, browser type, operating system, language preference and usage logs. We use this information to keep the site running, detect security issues, improve performance and present a localized experience in Canadian English and local currency where applicable.

Transactional data

We keep records of deposits, withdrawals, bets, wins and losses, bonus activity and any billing or payment details needed to process transactions. Payment card details are handled in accordance with our payment providers’ requirements and are not stored on our servers unless expressly allowed under the payment method used.

How we use information

We use data to operate your account, process payments, verify identity, prevent fraud, comply with legal obligations and provide customer support. We also use aggregated or anonymized data to analyse service trends, improve site features and maintain system security. We do not use your personal information for purposes you have not consented to, except where required by law.

Data protection practices

We maintain technical and organisational safeguards to protect personal information, including encryption in transit, access controls and secure storage. Access to personal data is restricted to authorised staff and third-party service providers who need the information to perform services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable essential site functions and measure usage. Some cookies are necessary for security and account management, while others help us deliver personalised content. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

User rights

You have the right to request access to the personal data we hold about you, ask for corrections, request deletion where applicable and object to certain processing activities. You may also withdraw consent to direct marketing at any time.

Access, correction and deletion of data

To exercise your rights or update your information, contact our privacy team at [email protected]. We will respond to legitimate requests and, where required, verify identity before making changes. Some data may be retained for record‑keeping, fraud prevention or legal compliance.

Information sharing and third parties

We may share information with payment processors, identity verification services, fraud prevention partners and other service providers under contract. We do not sell personal information. We may disclose data to comply with legal obligations or to protect the safety and security of our users and systems.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will post a notice on the site and indicate the effective date. Please review this page periodically for the latest information.