Impressario Casino Terms of Use

These Terms and Conditions describe the rules that apply when you use Impressario's online casino and sportsbook services in Canada. They explain the relationship between you and us, your responsibilities as an account holder, and the basic operating practices we follow. By using the site you agree to comply with these terms and any specific rules that apply to individual promotions or products.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Keep your password secure and notify us immediately if you suspect unauthorised access. You must provide accurate, complete and current personal information and update it when necessary. We may suspend or close accounts that show signs of fraud, abuse, or multi-accounting.

Eligibility requirements

To open an account you must be of legal gambling age in your province or territory and be located in a jurisdiction where our services are available. In most Canadian provinces the minimum age is 19. We reserve the right to request identity documents, proof of address, and any other information required to confirm eligibility and to comply with regulatory or security checks.

Acceptable platform use

Use of the platform for illegal activity, money laundering, chargebacks, collusion, or to exploit bonuses through prohibited betting patterns is strictly prohibited. Accessing the site via VPN or other tools to mask your location when doing so would violate these terms is not allowed. We may restrict, suspend, or close accounts and withhold funds where misuse is suspected.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms that are published with each offer. Typical conditions include wagering requirements, game contribution rules, maximum bet limits while a bonus is active, and limits on who may claim offers. Bonuses may be cancelled or reclaimed if we believe an account has been used to abuse promotions. Full promotional terms are binding and you should read them before opting in.

Deposits and withdrawals

We support a variety of Canada-friendly payment methods. Deposits are usually available immediately; withdrawals require account verification and are subject to review. We may impose withdrawal limits and require additional documentation before processing payments. Processing times depend on the payment method and third-party providers. Transaction fees may be charged by banks or payment providers, and we may apply internal checks before releasing funds.

Dispute resolution

If you have a dispute with us, please contact customer support so we can investigate and resolve the matter. Email support is available at [email protected]. We aim to handle complaints promptly and fairly; unresolved disputes may be escalated through the channels described in our complaints procedure on the site.

Updates to terms and conditions

We may modify these terms from time to time. Material changes will be posted on the site and, where appropriate, notified by email. Continued use of the platform after changes are published constitutes acceptance of the updated terms. If you do not agree with any change, you should stop using the service and contact support.

Responsible play

We provide tools to help you manage your play, including deposit limits, session reminders, time-outs and self-exclusion options. If you need support, we encourage you to use these tools or contact customer support for assistance and referral to community resources.